来自权威的声音：领导者不可不知的十条沟通策略THE VOICE OF AUTHORITY: 10 COMMUNICATION

Fortune 500 consultant Dianna Booher is one of the world's foremost authorities on public speaking and business communication. She has trained and consulted for some of the top executives in leading companies-and she has heard all the grumbling between departments about “the lack of communication” today. Using 10 clear-cut strategies, she will show you exactly what to say, how to say it, when to say it, and even how to present yourself credibly-all crucial elements in business today.
Be Complete. Be Consistent. Be Concerned. These rules-and the seven others Booher outlines in this book-sound simple enough. But these essentials of good communication mark the difference between failure and success for any business, career, or relationship. Even if your communication technology changes-from e-mail and voice mail to teleconferencing and blogging-the rules remain the same. You have to be credible as a communicator.
The Voice of Authority is loaded with practical tips to help you
Sell your ideas and expand your influence
Inspire and motivate others to be part of a winning team
Handle crises in a way that builds rather than destroys trust
Identify critical characteristics that increase your credibility
From the most routine messages to more sensitive “bad news” subjects, you'll be able to manage reactions, communicate with clout, and lead others with success.

Dianna Booher is the CEO of Booher Consultants a communication training firm whose clients have included 22 of the 50largest corporation in America Booher has been named one of the "21 Top Speakers for the 21st Century by Successful Meetings magazine and has won the highest awards in the professional speaking industry having teeb inducted into the National Speakers Associations Speaker Hall of Fame Her Web site is booher com.

Acknowledgments
INTRODUCTION There Is Just No Communication around Here
CHAPTER 1 Is It Correct?
CHAPTER 2 Is It Complete?
CHAPTER 3 Is It Clear?
CHAPTER 4 Is It Purposefully Unclear?
CHAPTER 5 Is It Consistent?
CHAPTER 6 Are You Credible?
CHAPTER 7 Are You Concerned and Connected?
CHAPTER 8 Is It Current?
CHAPTER 9 Does Your Communication Make You Look Competent?
CHAPTER 10 Is IT Circular?
A Final Note
Endnotes
Bibliography
Resources by Dianna Booher
Index