冲突与革命Conflict and Resolution, 2E

with thoughtful, current perspectives on such issues as race, gender, and cultural expectations as they arise, the author explores such key topics as:
· the nature and sources of conflict, and ways of resolving it;
· negotiation -- theories, approaches, and practical techniques;
· mediation - models, skills, and practicing neutrality;
· the arbitrator's role in resolving disputes;
· other adjudicative and nonadjudicative processes;
· policy issues, such as institutionalizing and regulating ADR;
· ...and all the crucial trends in this growing area of today's legal practice!
Giving readers the opportunity to apply theory to real-life situations and test newly-learned skills, the author includes role plays and skill development exercises, as well as detailed discussions of ethical issues and practical applications in various spheres where disputes commonly arise--from families and schools to construction projects and the environment.

Deface
Acknowledgments
1 Introduction
Introductory Notes
Conflict's Impact and the Necessity of Understanding Conflict
Conflict Is Pervasive
Reaction to Conflict
Sources of Conflict
Overview of Conflict Resolution Processes
Negotiation
Mediation
Arbitration
Other Processes
The Court System
Exercises
2 Conflict
Introduction
What Is Conflict and How Is It Perceived?
Sources of Conflict
Miscommunication
Differences
Anger, Mistrust, and Fear
Responsibility
Expectations and Roles
Resources
Difficult People
Summary
Exercises
3 Negotiation
Introduction
Negotiation Theories
Competitive Approach
Cooperative Approach
Distributive vs. Integrative Bargaining
Linking Issues
Flexibility
Examples
One-Text Approach
Theory Summary
Preparation for Negotiation
Factual Preparation
Role-Playing
Other Determinations
Time, Place, and Parties
Flexibility
Essential Steps in the Process
Preliminary Negotiations
……
4 Mediation
5 Arbitration
6 Other Forms of Dispute Resolution
7 Policy,Ethical,and Practice Issues
Appendices
Bibliography
Index