项目管理人员要素：激发团队及其动力的概念、工具与技巧 Human Factors in Project Management

In Human Factors in Project Management, author Zachary Wong—a noted trainer and acclaimed leader of more than 250 project teams—provides a summary of "people-based" management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called "Human Factors." Wong shows how these factors can be applied to the most challenging issues facing 　　project managers today including；
　　Motivating a diverse workforce；
　　Facilitating team decisions；
　　Resolving interpersonal conflicts；
　　Managing difficult people；
　　Strengthening team accountability；
　　Communications；
　　Leadership.

Acknowledgments.
The Author.
Introduction.
ONE: Emergence of Human Factors.
TWO: Human Factors and Team Dynamics in Project Management.
THREE: Key Elements of Team Performance: Content.
FOUR: Key Elements of Team Performance: Process.
FIVE: Key Elements of Team Performance: Behavior.
SIX: Secrets of Managing the Three Key Elements.
SEVEN: Key Stages of Team Development.
EIGHT: Moving the Team Forward: Facilitation Techniques.
NINE: Personal Space.
TEN: Team Conflicts.
ELEVEN: How Conflicts Affect Personal Space.
TWELVE: Expanding Your Space.
THIRTEEN: Managing Good and Bad Behaviors.
FOURTEEN: Raising Your Game.
FIFTEEN: Those Who Break Through Will Never Go Back.
SIXTEEN: Hearts and Minds of Human Factors.
SEVENTEEN: Personal Leadership: Putting It All Together.
Epilogue.
References.
Index.