商业智能化能力提升中心：最大化竞争优势团队研究 Business Intelligence Competency Centers

Transform data into action for competitive advantage
　　"The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"
　　--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom
　　"BI is more than technology and projects. BI must live in the organization--as a BICC. This book helps to make BI tangible and understandable, bringing it to life."
　　--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany
　　"This book is a must-read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you'll be asking yourself. Don't miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don't get hold of this book!"
　　--Claudia Imhoff, President Intelligent Solutions, Inc., USA
　　"Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."
　　--Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa
　　"BI is a highly visible element in the 'business value' trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."
　　--Marianne Kolding, Director, European ServicesIDC, United Kingdom
　　作者简介：
　　Gloria J. Miller, Vice President, Professional Services Division, SAS International, heads the international Professional Services Division at SAS, is the Executive Manager for the development of SAS Industry Intelligence Solutions, and is on the board of directors of SAS Global Services. Throughout her career of more than eighteen years in the information technology industry, Miller has received accolades for her skills in the management and delivery of IT systems and programs and in software development and support. She holds a master's degree in business administration from Bowie State University in Bowie, Maryland, and a bachelor of science degree from Augusta State University in Augusta, Georgia.

Foreword
Preface
Acknowledgments
Chapter 1: Introduction
　Overview
　Business Intelligence as a Competitive Differentiator
　Business Intelligence Competency Center
　Summary
Chapter 2: Business Intelligence in the Organization
　Overview
　General Findings of the Survey
　Business Intelligence Competency Centers
　Summary
Chapter 3: Primary Functions of the Business Intelligence Competency Center
　Overview
　Functional Areas Inside the BICC
　Detailed Checklist for the Functional Areas in the BICC
　Related Functional Areas
　Summary
Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model
　Overview
　Four Critical Dimensions of the Information Evolution Model
　Five Levels of Maturity in the Information Evolution Model
　Defining the BI Strategy
　Summary
Chapter 5: Human Capital
　Overview
　Staffing the Business Intelligence Competency Center
　Summary
Chapter 6: Knowledge Processes
　Overview
　Knowledge Processes in the Business Intelligence Competency Center’s Functional Areas
　Summary
Chapter 7: Culture
　Overview
　Organizational Setup and Funding
　Performance Metrics
　Knowledge Management
　Change Management
　Summary
Chapter 8: Infrastructure
　Overview
　Considerations from a BICC Perspective
　Business Intelligence Infrastructure Selection Criteria
　Road Map to Implementing a BI Infrastructure
　Summary
Chapter 9: Setting Up and Ensuring Ongoing Support
　Overview
　Setup Process in Detail
　Working with Software Vendors
　Summary
Chapter 10: Cases from the Field
　Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy
　Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center
　Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center
　Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank
　Summary
Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center
　Have a Vision for Business Intelligence
　Create a Joint Venture Between Business and Information Technology
　It’s a Process, Not a Project
　Maintain Clear Vision, Concrete Objectives
　Integrate and Consolidate
　Practice Effective Change Management
　Carry Out Staff Induction, Training, Development
　Deliver Ongoing Value
　Ensure the Infrastructure’s Depth and Breadth
　Use a Multidimensional Approach
Appendix A: List of Abbreviations
Appendix B: Additional Roles
Index