人的能力 Human Competence: Engineering Worthy Performance

"Among the ideas bulging from this classic work: performance exemplars, potential for improving performance, behavior-accomplishment distinction, performance matrix, ACORN troubleshooting test, performance audits, states, Worth = Value - Cost, knowledge maps, mediators, and job aids. The great accomplishments Gilbert left behind will continue to profit behavior analysis and performance improvement for a long, long time." --Ogden Lindsley, Behavior Research Company
"Human Competence is probably the most borrowed and least returned book in my library. It s good to have it in print more than once, so that I can keep replacing it, and rereading it for new insights from the original master of HPT." --Rob Foshay, TRO Learning, Inc.
"Human Competence stands not only as a tribute to Tom's genius, but also as the best single source of ideas about performance technology. It is a 'must have' for anyone serious about changing the performance of individuals or organizations." --Dick Lincoln, Centers for Disease Control

作者简介：Widely held as the "father of performance improvement," Dr. Gilbert's work continues to be integral to workplace performance professionals around the world. A long-time leader in his field, Dr. Gilbert was voted the first Honorary Life Member of the International Society for Performance Improvement.

Preface
Acknowledgments
Part One: The Leisurely Theorems
1 A Leisurely Look at Worthy Performance
2 Measuring Human Competence
3 The Behavior Engineering Model
Part Two: Models of Performance Analysis
4 The Performance Matrix
5 Troubleshooting Performance
Part Three: Policies, Strategies, and Tactics
6 Information and Competence
7 Knowledge Policy at Work
8 Knowledge Policy at School
9 Knowledge Strategies and Tactics
10 Motivation and Human Capital
Part Four: Theoretical Considerations
11 Performance Engineering in Perspective
Appendix: An Application of Performance Engineering
Index
Case History Index