培训员工(哈佛商业评论系列)PM: COACHING PEOPLE HAR

Most managers coach employees by giving them feedback and evaluating their performance, right? Wrong. Coaching differs markedly from other managerial functions. With its wealth of tips, worksheets, and self-assessments, this handy guide shows managers how to use coaching—not only to strengthen direct reports’ skills but also to rev up their performance to unprecedented levels. The books in this series offer immediate solutions to the challenges managers face every day. Each book is packed with handy tools, checklists, and real life examples, including a Test Yourself section to help identify strengths and weaknesses. For all readers eager to address the daily demands of work, these books are ideal.

作者简介：
Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

Mentor's Message: Coaching as a Lifelong Process
Coaching: The Basics
　What Is Coaching?
　　What coaching is and what coaching is not
　　Coaching with Purpose
　　When should coaching take place?
　How to Know When to Coach
　　Observing
　How to Develop Coaching Skills
　　Listen actively
　　Ask questions
　　Advocate for your opinions
　　Give feedback as a coach
　　Receive feedback as a coach
　　Build agreement
　How to Manage a Coaching Session
　　Prepare for the coaching session
　　Conducting the coaching session
　　Develop an action plan
　　Coach beyond the session
　How to Customize Your Coaching
　　Selecting a coaching style
　　Combine the roles of evaluator and coach
Tips and Tools
　Tools for Coaching People　
　Test Yourself
To Learn More
Sources for Coaching People
Notes