Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhe职场工作手册

"Allison Rossett shines her spotlight on performance support through job aids, low and high tech, available now and coming soon. She and co-author Lisa Schafer dazzle us with possibilities for Planners (for just before and after the performance challenge) and Sidekicks (great term! for what to do right now). Lively language, wide-ranging examples, and cautions about possible dark sides make this book an invaluable sidekick for performance-focused professionals."
"This is PS, performance support that isn't always electronic or part of an elaborate system. A simple, inexpensive sticky note, map, wizard, reference card, poster or cheat sheet can be just as effective as pricier techniques. This book is chock full of fresh thinking and useful solutions."
"Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.' "
"Have you thought of city-wide Internet access as a service to citizens, like water, electricity, and trash collection? Well, why not? Once again, Allison Rossett has spoken in her practical and engaging way. She and Lisa Schafer made me think in new ways and remember why I got into the performance improvement business in the first place. Like every good teacher, Rossett somehow makes you feel you 'already knew it,' and you are eager to get started anew."

Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’

List of Figures, Tables, and Exhibits
Foreword
Preface
1 Introduction
What Is Performance Support?
What Is Not Performance Support
What Is to Love About Job Aids?
What Is to Love About Performance Support?
Are We Forgetting Training and Development?
About the Handbook
Review of Chapter 1
Preview of Chapter 2
2 The When and Where of Performance Support
When to Use Performance Support
When Is Performance Support Inappropriate?
Review of Chapter 2
Preview of Chapter 3
3 Performance Support Yesterday and Today
Job Aids at the Beginning
Performance Support at the Beginning
Review of Chapter 3
Preview of Chapter 4
4 Planner and Sidekick Performance Support
An Expanded View
Integration, Tailoring, and Pizza Delivery
Integration, Tailoring, and Finding Your Way
Parsing Performance Support
Review of Chapter 4: Advising Amy, Mfonso, and Magnolia
Preview of Chapter 5
5 Examples of Planner Performance Support
A Rubric for Teachers
Calculator for Lifting Operations
Sales Rep Incentive Tool
Electronic Reference Library
CLO Dashboard
Review of Chapter 5
Preview of Chapter 6
6 Examples of Sidekick Performance Support
Mike's Express Carwash Poster
Library of Congress Online Learning Center Demonstrations
Football Wristbands
Salesforce.com's Interactive Coach
Review of Chapter 6
Preview of Chapter 7
7 Getting Started with Performance Support
8 The Element of Effective Performance Support
9 Strategies for Implementation
10 Into the Future
Index
About the Authors