ROLE PLAY MADE EASY 角色表演概论：管理问题场面与处理固执者的25种结构排演

Written by training expert Susan El-Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques. Role Play Made Easy offers trainers at all levels of expertise the step-by-step guidance needed to facilitate role playing activities that are appropriate for a wide variety of organizations and training situations. The book’s 25 role play activities are designed to help participants build skills, boost confidence, and increase the likelihood of behavioral change. Role Play Made Easy offers many types of role-playing activities and also includes
　　Step-by-step directions for absolutely everything necessary to plan and implement a successful role-play
　　Strategies and guidelines to make role-playing both easy and effective
　　Tips and techniques to take the fear out of role-playing
　　Methods to make feedback easier and more effective
　　Ideas and incentives to make role playing fun

作者简介：
　　Susan El-Shamy is a senior partner at Advancement Strategies, a training and development resources company in Bloomington, Indiana. For more than twenty years she has designed and delivered training products and programs. She is the author of numerous training materials and books including How to Design and Deliver Training for the New and Emerging Generations.

About This Book
About Pfeiffer
Introduction
PART ONE: Making the Most of Role Playing
Chapter One: Understanding Role Playing
　Chapter Two: Overcoming Resistance to Role Playing
　Chapter Three: Planning Your Role Play
　Chapter Four: Implementing the Role Play
　PART TWO: The Role Plays
Chapter Five: Warm-Up Role Plays
　1　Serving Time in Training: A Parody of Participant Roles
　2　What Are You Doing in a Place Like This? Introductions and　Expectations
　3　Lunching with Difficult People: A Warm-Up to Get Ready for Difficult People
　4　Good, Bad, and Ugly Responses: A Warm-Up for Dealing with Different Responses
　5　May I Have Your Attention Please? Warming Up for Speaking in Public
Chapter Six: Behavior Rehearsals
　6　Greetings and Salutations: A Rehearsal of Welcoming Expressions
　7　I Don’t Believe We’ve Met: Introducing Yourself to Strangers
　8　Ring, Ring? Is Anyone There? A Rehearsal of Good Telephone Etiquette
　9　What Are You Looking for in a Job? Sharing Job Satisfaction Needs
　10　Thirty Seconds of Self Expression: A Role Play for Quickly Expressing Yourself
Chapter Seven: Application Activities
　11　You’re Driving Me Nuts: Applying a Model to Ask for Behavior Change
　12　Selling to the Buyer’s Needs: A Role Play to Practice Five Selling Techniques
　13　It’s Not Just What You Say: Practicing the Nonverbals of Public Speaking
　14　The Persistent Requesting Technique: A Role Play for Dealing with “Yes, But .”
　15　Here’s What You’re Going to Do: Introducing a Learning Activity
Chapter Eight: Problem- and People-Focused Role Plays
　16　Show Me the Money: Asking for a Raise or Promotion
　17　Problem? What Problem? A Performance Problem Role Play
　18　Why Are You People So Difficult? A Difficult Person–Focused Role Play
　19　Hey, Buddy, That’s My Parking Place: Group Role Play on Managing Conflict
　20　Hold the Mayo: Ordering Your Lunch in English
Chapter Nine: Impromptu Role Plays
　21　Perfect Presentations: A Role-Playing Contest for Effective Presentations
　22　Meeting Madness: A Role Play of the World’s Worst Meeting
　23　In 15 Seconds or Less: A Contest on Asking for a Change in Behavior
　24　Tally Ho! A Group Debriefing Activity
　25　The Roving Reporter: An Impromptu Debriefing Role Play
PART THREE: Designing Your Own Role Plays
Chapter Ten: The Design
Chapter Eleven: Forms for Your Use
Determine Your Learning Goals
Write a Goal Statement
Choose the Type of Role Play You Will Design
Write a General Summary of the Role Play
Checklist to Determine Role-Play Particulars
Role-Play Design Format
Situation Development Form
General Feedback Form
Nonverbal Feedback Form
References
The Author
Index