HOW TO MANAGE PROBLEM EMPLOYEES 如何管理问题员工：难相处员工变成优秀员工步骤指南

There was a time when people were committed to working hard and being productive in the work force.Today,however,some workers have an entitlement mentality and the labor pool includes some people who donâ ™t want a job-just a paycheck.In response to this trend,Glenn Shepard has written How to Manage Problem Employees.This comprehensive book will tell you how to set new hires up for success,structure compensation packages to maximize their involvement and work ethic,deal with problem areas before they become bad behavior,and motivate slow and often unmotivated employees.You'll learn the different personality types and how to handle specific manifestations of each,including gossiping,back stabbing,direct confrontation,hypochondriacs,breaking the chain of command,and sarcasm,as well as how to terminate employees while staying on solid legal ground.

GLENN SHEPARD is the owner and founder of Glenn Shepard Seminars in Nashville,Tennessee.Nearly 100,000 managers,from Fortune 500 companies and small businesses alike,have attended his seminars.He is also the author of How to Make Performance Evaluations Really Work,from Wiley.

Chapter 1.What Happened to the American Work Ethic?
Chapter 2.Becoming the Manager You Need to Be
Chapter 3.Creating a Healthy Work Environment
Chapter 4.How Do I Avoid Hiring Problem Employees?
Chapter 5.Tamingthe Compensation Monster
Chapter 6.How to Avoid Legal Pitfalls
Chapter 7.Why People Do the Things They Do
Chapter 8.How to Get Employees to Come to Work and Be on Time
Chapter 9.The Art of Discipline
Chapter 10.Fighting Abuse of Unemployment Benefits
Chapter 11.How to Handle Daily Challenges Problem Employees Create
Notes
Index