Soft-Ware 2002: Computing in an Imperfect World

"This book constitutes the refereed proceedings of the First International Conference on Soft-Ware 2002, held in Belfast, North Ireland in April 2002.
The 24 revised full papers presented together with seven abstracts of invited presentations and the summary of a panel were carefully reviewed and selected for inclusion in the book. All presentations are devoted to the effective handling of soft issues in the design, development, and operation of computing systems, from an academic research point of view as well as from the point of view of industrial practice. The papers aim at integrating an interdisciplinary range of disciplines including artificial intelligence, information systems, software engineering, and systems engineering."

Technical Session 1
Overview of Fuzzy-RED in Diff-Serv Networks
An Architecture for Agent-Enhanced Network Service Provisioning through SLA Negot-
iation
Facing Fault Management as It Is,Aiming for What You Would Like It to Be
Enabling Multimedia QoS Control with Black-Box Modelling
Technical Session 2
Using Markov Chains for Link Prediction in Adaptive Web Sites
Classification of Customer Call Data in the Presence of Concept Drift and Noise
A Learning System for Decision Support in Telecommunications
Adaptive User Modelling in an Intelligent Telephone Assistant
Technical Session 3
A Query-Driven Anytime Algorithm for Argumentative and Abductive Reasoning
Proof Length as an Uncertainty Factor in ILP
Paraconsistency in Object-Oriented Databases
Decision Support with Imprecise Data for Consumers
Genetic Programming:A Parallel Approach
Software Uncertainty
Technical Session 4
Technical Session 5
Invited Speakers
Industrial Panel
Author Index