商务礼仪：英汉对照

    我们的行为举止无处不在。如果说老妇女走进来我们就起身相迎，那么当一个高级女职员走进会议室时，我们也会本能地这样做。这样做很礼貌，却未必合适。如果孩子从小受的教育是进大楼或电梯都要脱帽，那么待他长大后，走进他的办公室时他也会这样做。但这是否恰当呢？商务礼仪有其自身的规律。本书就是从我收到的众多问题入手探讨这些规律。

    

    商务礼仪的前提是不论职位的高低，人们要互相帮助，互相尊重，交往中要礼貌、周到地对待他人。这些准则一成不变，对男女都适用。这些准则意味着我们要依情形摒弃某些传统，就像某些场合中大家不需要考虑性别，而另一场合中传统则需要保留。

前言
求职面试礼仪
工作交往
怎样处理和上司、同事的关系
见面问候
工作中的社交礼仪
购物礼仪
办公室日常礼仪
男女同事间交往禁忌
商务旅行礼仪
国际商务礼仪
辞职指南
女士须知
男士须知
索引

书摘
问：面试时如何着装?
答：如何着装取决于你所求职业的性质，再考虑一些常识。譬如说，即使你应聘职业网球选手 ，你也不应穿白运动服，带着网球拍，这时男士可以穿日常西服或运动服、衬衫配领带； 女士则可以穿西服套裙或上衣加裙子。应聘公司职员的男士可以穿日常西服，女士可以 穿平常的长裙或与场合相配的职业装。
面试人最先注意到的是你的外表，所以尽可能地赏心悦目，着装职业化。最重要的是整 洁 大方，首饰过多、浓妆艳抹、追求时髦，穿紧身或奇装异服都是不合适的。头发、指 甲要修剪干净；衣服的钮扣齐全；衣服边缘和袖口没有磨损；鞋要干净光亮，不要太破旧。
Q.How do I address a letter wben I don't know wbetber hbe person is a woman or a man?A. If you are able, call the person's office and ask the receptionist or secretary.If not, you rrmy use the per- son's tim and last names in the sahtation ("Dear Sean Amdur") or you may write "Dear Sir or Madam."
Q. How sbould one answer a business telepbone? A. If answering your own telephone,standard busi- ness practice is to say "Hello,Jane Mitder," sin,ply "Jane Mittler," or "Jane Mittder speaking."
If answering someone else's telephone, "Hello, Miss Mitder's office "or "Miss Mitder's office, may I help you?" ale both courteous and efficient.
If the telephone being answered is a general number to a department, the usual way to answer is to say "Hello, Editorial Department" or "Editorial De- parunent, may I help you?" Identifying the telephone being saves time both for you ami the caller, eliminating the necessity of the caller first asking "Is this Miss Mittder's office?" or ',Have I reached the editorial department?"
Central or switchboard operators should answer
with the name of the organization or company, saying"Consolidated General, good morning."Q. I have an 800 number at my office. My friends have started calling me on that number since tho don't have to pay.for the call. Is this all right? A. Absolutely not. Your company engased that sys- tm for the conveni
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